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New Service Team Manager Appointed at PDMS

Wednesday July 24th 2013

PDMS, the Isle of Man based software application development and IT Services Company, is pleased to announce the appointment of Helen Ward, pictured left, to the newly created role of Service Team Manager.

The new Service and Support team, led by Helen Ward with Lead Developer Robert Lindsay, will bring all client support and service into one expert team, where providing an excellent, responsive service for live business systems is the focus.

The Service and Support team have a core of technical experts with a wide understanding of diverse client systems, who are also able to call on the knowledge and experience of the many individual system experts working in PDMS’ Project Development Teams. The creation of the Service and Support team allows the collective knowledge of all PDMS’ staff to be utilised in quickly and efficiently solving problems, whilst minimising the impact of interruptions for the project development teams – allowing them to focus on delivering client’s projects to deadlines.

The creation of the new team also supports PDMS’ recent expansion of the range of services they provide to their clients, both on and off-Island. Alongside the ongoing support they provide for the many business systems built throughout the company’s 20 year history, they are now able to offer Business Support Outsourcing. This service can take over the day to day management of Business Systems (whether developed by PDMS or not). For example: user administration and helpdesk provision, data management, content curation and FAQ management, leaving the client free to concentrate on running their Business, rather than running their System.¬† Alongside PDMS’ Software as a Service offerings, including the popular secure portal DoxShare, and more traditional software development, business analysis and project management services, PDMS are now able to provide a comprehensive service to any client with a business challenge to meet.

Helen commented:

‘I am delighted to be appointed to this new role within PDMS. We have always prided ourselves in providing an excellent service to our clients and the formation of the team allows us to continue to focus on that support, while developing innovative new services which free up our clients to concentrate on running their businesses and serving their clients, rather than worrying about system administration. I have a very skilled and dedicated team, who love to talk to our clients and work with them to solve their problems, and we are all enjoying the challenge of developing new ways of working.’

Helen joined PDMS in 2005 as a business analyst with a 16 year background of analysis and testing, primarily in Financial Services. Since then she has worked in several roles for PDMS, including the management of major systems development projects for PDMS’ public sector clients, and oversaw the company’s successful certification to the new International Information Security Standard ISO 27001. Helen is a qualified PRINCE2 project management practitioner and holds the ITIL Foundation Certificate¬†in Service Management.