PDMS use management systems as a driver for continual improvement. Our certified systems effectively underpin all of the work the business undertakes and deliver successful software projects.
PDMS is proud to hold a Gold Competency in Application Development and a Silver Competency in Portals and Collaboration in the Microsoft Partner Network. By achieving a Microsoft Gold Competency, PDMS has demonstrated the highest level of skill and achievement within a given technology specialisation.
Many of our staff have passed Microsoft’s demanding examinations to become Microsoft Certified Professionals. The Gold Competency provide PDMS with in-depth access to a wealth of exclusive Microsoft benefits including high level technical resources and support and early access to new products and services. For further information, please visit Microsoft’s Partner website.
Our quality management team
We have a quality management team who are responsible for steering the company’s quality systems, maintaining our external certifications and carrying out internal audits on the different areas of our business. Our quality systems are reviewed by an external auditor from Lloyds Register Quality Assurance (LRQA) every six months to ensure that they are being maintained and ensure we can demonstrate continuous improvement.
It is important to PDMS that our processes and procedures comply with the most rigorous industry standards whilst allowing us to continually improve our services and customer satisfaction levels.
To demonstrate our commitment to this, PDMS has achieved certification to the global quality management standard, ISO 9001. PDMS first gained its original BS EN ISO 9001:2000 certification in 2003, in 2009 achieved the updated BS EN ISO 9001:2008 standard and in 2016 achieved certification to the newly updated BS EN ISO 9001:2015 version of the standard.
By having this long-standing commitment to our ISO 9001 certification, PDMS is able to demonstrate that our business systems meet the stringent requirements of this internationally recognised standard, ensuring that our process and procedures are controlled helping PDMS achieve a high level of consistency and quality of service for our customers.
The certification covers all of PDMS’ departments across the Isle of Man and UK offices.
In an age where cyber security has never been more important, PDMS has underlined its commitment to information security through its certification to ISO 27001. This certification helps to provide a framework for managing our security responsibilities for both our internal business and our customers’ systems and is a useful management tool in the battle against a wide range of information security hazards.
ISO 27001 allows PDMS to demonstrate that it is following best practice, and delivers an independent, expert assessment of whether the data that we safeguard is sufficiently protected. Our certification enables us to provide external assurance for our customers that PDMS are managing their data responsibly in an ever-changing landscape regarding data security. ISO 27001 outlines standards specific to information security management; the standard focuses on areas such as security policy, physical and environmental security, access control and incident management.
In October 2005 BS 7799 part 2, was revised and formally adopted as a new international standard, ISO/IEC 27001:2005. PDMS was one of the first companies to be assessed and certified against this new updated standard. Likewise, in July 2014, PDMS was awarded certification to the now internationally respected standard ISO/IEC 27001:2013, superseding the 2005 standard. In doing so we were amongst the world’s first to be certified.
PDMS is a socially responsible company and as such takes its environmental obligations seriously. In order to demonstrate this commitment, all PDMS offices are certified to ISO 14001.
We have established an Environmental Management System and have introduced a number of initiatives to help us reduce the environmental impact of our operations. These include virtualising our network and reducing the number of servers to reduce electricity consumption, recycling waste paper and investing in online conferencing facilities to reduce travel, particularly between our Head Office in the Isle of Man and Glasgow office.
Cyber Essentials Plus
PDMS has been awarded the UK Government’s Cyber Essentials Plus Certificate of Compliance through one of the industry’s CREST certification bodies.
The overall Cyber Essentials certification program is a UK Government-backed and industry-supported scheme that guides businesses in protecting themselves against cyber threats; allowing organisations to demonstrate to customers and partners that cybersecurity is taken seriously. The certification aims to ensure that security controls are fully set up and working effectively ensuring the secure configuration of an organisation’s computing resources.
During the process, the certifying body assessed PDMS against a number of criteria at three distinct stages:
- Self-assessment questionnaire
- Remote threat scan
- Onsite vulnerability assessment
The Cyber Essentials Plus scheme is a thorough assessment of the organisation and builds upon the requirements of the basic certification; as a result providing greater security assurance. Our network and workstations were subjected to an onsite technical review by a representative of the certification body and this additional phase of testing increases the validity of certification considerably by providing evidence of compliance against the following areas:
- Prevention of malicious files entering the organisation from the Internet through either web traffic or email messages
- The effectiveness of the anti-virus and malware protection mechanisms, should malicious content enter the organisation
- The likelihood that the organisation will be compromised due to failings in the patching of the organisation’s workstations, in the event that the organisation’s protection mechanisms fail
As an approved G-Cloud supplier, working with a number of central and local UK Government organisations, the Cyber Essentials Plus certification provides added reassurance in relation to our IT security.
We’re proud to be an Oracle Silver Partner, which means we have been recognised for our expertise in delivering Oracle products and solutions. Through this partnership, we benefit from a global network of Oracle support, training, resources and tools, allowing us to deliver a comprehensive portfolio of software and hardware products to the enterprise IT industry. For more information about the Oracle Partner Network, visit the website here.
techUK Business Professional Certificate
PDMS has been awarded the Business Professional Certificate (BPC) by techUK – the trade association for the UK technology industry. The BPC is a business excellence model that assures our customers of our commitment to best practice and professionalism through our business processes. It provides external evidence that PDMS is reliable and well managed. The criteria for assessment complement, and in some cases recognise prior awards including ISO 9001, ISO 14001, ISO 27001 and British Standards.
The BPC is independently assessed by techUK who ensure that PDMS has met industry standards covering:
- Professional indemnity insurance
- Information security
- Business continuity
- Project management
- Proposal review
- Customer care
- Corporate and social responsibility
- Human resources policies
- Customer satisfaction
- Software escrow